Terms of service

Welcome to Dawn Footwear ("we", "our", "us"). These Terms and Conditions govern your use of our website, www.thedawnfootwear.com, and the purchase of products offered through the website. By accessing or using our website, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, please refrain from using our website.
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1. Company Information
Dawn Footwear
Old No. 45, New No. 87, Pondy Bazaar, T. Nagar, Chennai – 600017, Tamil Nadu, India
Phone: +91 73055 58974
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2. Eligibility
By using this website, you represent that:
•    You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
•    You are legally capable of entering into binding contracts under applicable laws.
•    The information provided by you is true, accurate, and complete.
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3. Account Registration
•    You may be required to create an account to access certain features.
•    You are responsible for maintaining the confidentiality of your account credentials.
•    You are solely responsible for all activities that occur under your account.
•    Dawn Footwear reserves the right to suspend or terminate accounts suspected of fraudulent or unlawful activity.
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4. Products and Availability
•    All products displayed on the website are subject to availability.
•    Product images are for illustrative purposes only. Actual colors may vary slightly due to screen settings and lighting conditions.
•    We reserve the right to discontinue or modify any product without prior notice.
•    Product descriptions, specifications, and prices are subject to change without notice.
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5. Pricing
•    All prices displayed on the website are in Indian Rupees (INR).
•    Prices are inclusive of applicable taxes unless otherwise specified.
•    Despite our best efforts, pricing errors may occur. In such cases, we reserve the right to cancel orders placed at incorrect prices and refund or credit the amount paid.
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6. Order Acceptance
•    Placing an order does not guarantee acceptance.
•    Dawn Footwear reserves the right to refuse or cancel any order for any reason, including:
o    Product unavailability.
o    Errors in pricing or product information.
o    Suspicion of fraudulent activity.
o    Multiple orders placed for resale purposes.
o    Incomplete or incorrect customer information.
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7. Payment
We accept payments through secure third-party payment gateways.
By placing an order, you authorize us to charge the total amount payable, including applicable taxes and shipping charges.
Dawn Footwear shall not be responsible for payment failures caused by banks, payment gateways, or technical issues beyond our control.
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8. Shipping and Delivery
•    Delivery timelines provided on the website are estimates and may vary depending on location and courier services.
•    Delays caused by weather conditions, strikes, natural disasters, governmental restrictions, or other unforeseen circumstances are beyond our control.
•    Ownership and risk of loss pass to the customer upon delivery of the product.
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9. Cancellation Policy
•    Orders may be cancelled only before dispatch.
•    Once shipped, orders cannot be cancelled.
•    Approved cancellations of prepaid orders will be credited to the customer's website wallet or processed as per our cancellation policy.
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10. Return, Exchange and Refund Policy
All returns, exchanges, and store credits shall be governed by our Return and Refund Policy available on the website.
Discounted products, bags, wallets, belts, socks, and accessories are not eligible for return or exchange except in cases where a defective or incorrect product has been delivered.
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11. Customer Responsibilities
You agree:
•    Not to misuse the website.
•    Not to interfere with website security.
•    Not to upload viruses or malicious code.
•    Not to engage in fraudulent activities.
•    Not to copy or reproduce website content without authorization.
•    Not to use automated systems, bots, or scraping tools without permission.
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12. Intellectual Property
All trademarks, logos, images, graphics, product designs, website content, and materials displayed on this website are the exclusive property of Dawn Footwear.
No content from the website may be copied, reproduced, modified, distributed, or used without prior written permission.
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13. Website Accuracy
We strive to provide accurate information; however, we do not guarantee that:
•    Product descriptions are error-free.
•    The website will always be uninterrupted or free from technical issues.
•    Colors and images displayed on devices perfectly represent the actual product.
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14. Promotional Offers and Coupons
•    Promotional offers are valid only for the specified period.
•    Coupon codes cannot be combined unless expressly permitted.
•    Dawn Footwear reserves the right to withdraw, modify, or cancel offers without prior notice.
•    Orders suspected of abuse or misuse of promotional offers may be cancelled.
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15. Website Wallet and Store Credit
•    Store credit issued to customers is non-transferable and cannot be redeemed for cash.
•    Wallet balances may only be used for purchases on www.thedawnfootwear.com.
•    Dawn Footwear reserves the right to modify or discontinue wallet features at any time.
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16. Limitation of Liability
To the maximum extent permitted by law, Dawn Footwear shall not be liable for:
•    Indirect or consequential damages.
•    Loss of profits, revenue, or business opportunities.
•    Delays in delivery caused by third-party logistics providers.
•    Technical interruptions or website downtime.
Our total liability shall not exceed the amount paid by the customer for the product concerned.
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17. Force Majeure
Dawn Footwear shall not be held responsible for any delay or failure in performance arising from circumstances beyond our reasonable control, including:
•    Natural disasters.
•    Floods.
•    Fires.
•    Government actions.
•    Epidemics or pandemics.
•    Strikes or labor disputes.
•    Transportation disruptions.
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18. Indemnification
You agree to indemnify and hold harmless Dawn Footwear, its employees, directors, and affiliates from any claims, liabilities, damages, or expenses arising out of your misuse of the website or violation of these Terms and Conditions.
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19. Third-Party Services
The website may contain links to third-party websites or services. Dawn Footwear does not control and is not responsible for the content, privacy practices, or policies of such third-party platforms.
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20. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.
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21. Changes to Terms and Conditions
Dawn Footwear reserves the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting on the website.
Continued use of the website after such changes constitutes acceptance of the revised Terms and Conditions.
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22. Contact Information
Dawn Footwear
Old No. 45, New No. 87, Pondy Bazaar, T. Nagar, Chennai – 600017, Tamil Nadu, India
Phone: +91 73055 58974
Website: www.thedawnfootwear.com
Email: dawnfootwearonline1983@gmail.com
By accessing and using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.