Privacy policy

Welcome to Dawn Footwear. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.thedawnfootwear.com, place an order, or interact with us through our website, WhatsApp, email, or social media platforms.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from customers:

Personal Information

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Postal code
  • City and state
  • Order history

Payment Information

Payments made through secure third-party payment gateways are processed directly by those providers. We do not store your complete debit card, credit card, or banking details on our servers.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Date and time of visit
  • Referring website information
  • Cookies and tracking data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver orders.
  • To provide customer support.
  • To send order confirmations and shipping updates.
  • To improve our products, website, and services.
  • To communicate promotional offers and new arrivals.
  • To prevent fraud and unauthorized transactions.
  • To comply with legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember customer preferences.
  • Improve website performance.
  • Analyze traffic and customer behavior.
  • Deliver relevant advertisements through platforms such as Meta and Google.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Sharing of Information

We do not sell or rent customer information to third parties.

We may share your information with:

  • Payment gateway providers.
  • Shipping and logistics partners.
  • Website hosting and technology service providers.
  • Marketing and analytics platforms.
  • Government authorities or law enforcement agencies when required by applicable laws.

5. Third-Party Services

Our website may use services provided by third parties including:

  • Shopify
  • Razorpay
  • PayU
  • Google Analytics
  • Meta Platforms
  • WhatsApp Business

These third-party providers have their own privacy policies and data practices. We encourage you to review their policies before using their services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders.
  • Maintain business records.
  • Resolve disputes.
  • Comply with legal and tax obligations.

8. Marketing Communications

By providing your contact details, you may receive:

  • Promotional emails
  • WhatsApp messages
  • SMS notifications
  • Product updates
  • Special offers

You may opt out of these communications at any time by contacting us or using the unsubscribe option available in such communications.

9. Your Rights

Subject to applicable laws, customers may have the right to:

  • Access their personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permissible.
  • Withdraw consent for marketing communications.
  • Raise concerns regarding the use of their data.

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our website is not intended for children under the age of 18 years. We do not knowingly collect personal information from minors.

11. External Links

Our website may contain links to third-party websites. Dawn Footwear is not responsible for the privacy practices or content of those external websites.

12. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will become effective immediately upon posting on this page. Continued use of the website after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Dawn Footwear

Registered Office Address:

Old No. 45, New No. 87,
Pondy Bazaar, T. Nagar,
Chennai – 600017, Tamil Nadu, India.

Phone: +91 73055 58974

Website: www.thedawnfootwear.com

Email: dawnfootwearonline1983@gmail.com