Refund policy

Return, Exchange & Refund Policy

At Dawn Footwear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return, Exchange & Refund Policy carefully.

1. Return & Exchange Window

Customers may request a return or exchange within 5 days from the date of delivery. Requests received after 5 days from the delivery date will not be accepted.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange:

  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with all original tags, packaging, and accessories.
  • Products showing signs of usage, damage, washing, alteration, or missing packaging will not be accepted.
  • The order invoice or proof of purchase must be provided.

3. Return Shipping Charges

  • The cost of sending the product back to us shall be borne by the customer.
  • Dawn Footwear does not provide reverse pickup services in all locations. Customers may be required to self-ship the product to the address provided by our customer support team.
  • We recommend using a reliable courier service and retaining the tracking details until the exchange process is completed.

4. Quality Check Process

  • All returned products are subject to a quality inspection upon receipt.
  • Exchange or store credit will be initiated only after the returned product successfully passes our quality check.
  • If the product fails the quality inspection, the return request may be rejected, and the product may be sent back to the customer.

5. Refund Policy

  • Dawn Footwear does not provide monetary refunds to bank accounts, UPI, credit cards, debit cards, or any original mode of payment.
  • Upon successful quality inspection, the eligible amount will be credited to the customer's website wallet/store credit account available on thedawnfootwear.com.
  • The wallet balance can be used for future purchases on our website.
  • Store credit is non-transferable and cannot be exchanged for cash.

6. Exchange Policy

  • Customers may exchange products for another size, color, or any other available product of equal or higher value.
  • If the new product value exceeds the available store credit, the customer must pay the difference.
  • Exchanges are subject to product availability.

7. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product,
  • A defective product, or
  • An incorrect item,

please contact us within 48 hours of delivery with clear photographs and an unboxing video. Upon verification, we will arrange for an exchange or provide store credit, as applicable.

8. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, exchange, or store credit:

  • Products returned after 5 days from the date of delivery.
  • Used, worn, washed, altered, or damaged products.
  • Products without original tags, packaging, or invoice.
  • Products damaged due to misuse or improper handling by the customer.
  • Customized or specially ordered products.
  • Gift cards and promotional items.
  • Products purchased during sale, discount, clearance, promotional offers, or special campaigns.
  • Bags, wallets, belts, socks, shoe care products, and other accessories are strictly non-returnable and non-exchangeable.
  • Products purchased using special coupon codes or combo offers, unless the item received is damaged, defective, or incorrect.

9. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with clear photographs and an unboxing video. Upon verification and successful quality inspection, we will provide an exchange or store credit, as applicable.

Please note that discounted items, bags, and accessories are not eligible for exchange or return unless a wrong or defective product has been delivered.

10. Processing Time

  • Quality inspection of returned products may take 3–7 business days after receiving the product.
  • Once approved, the wallet credit or exchange process will be completed within 2–5 business days.

11. Contact Us

For any return, exchange, or order-related queries, please contact us:

Dawn Footwear
Website: www.thedawnfootwear.com
Address: Old No. 45, New No. 87, Pondy Bazaar, T. Nagar, Chennai – 600017, Tamil Nadu, India
Phone: +91 73055 58974
Email: dawnfootwearonline1983@gmail.com

By placing an order on our website, customers acknowledge and agree to the terms of this Return, Exchange & Refund Policy.